Refund Policy – Showpn

At Showpn, we want every piece—whether it’s an elegant dress for a wedding, a cute workwear set for the office, or a hot skirt for brunch—to make you feel confident. If your style doesn’t quite fit your vision, our Refund Policy ensures a simple, stress-free return and refund process—with the same convenience as our global free shipping. Below, we break down eligibility rules, how to start a return, and what to expect for refunds.

1. Eligibility for Returns & Refunds

To qualify for a full refund (in USD), your Showpn item must meet these criteria:

  • Return Window: The item is returned within 60 days of delivery (we verify the delivery date using your order’s tracking number—consistent with our 5-day delivery timeline).
  • Original Condition: The clothing is unused, unwashed, and undamaged—with all original tags, packaging, and accessories (e.g., garment bags for elegant dresses, size labels on workwear blouses) intact. Makeup, deodorant, or wear marks will disqualify the return.
  • Non-Final Sale Items: Only regular-price items are eligible. “Final Sale” styles (clearly marked on the product page, e.g., end-of-season hot skirts or discounted workwear) are non-returnable—this is noted before you add the item to your cart.
  • Proof of Purchase: You must provide your original order number (found in your order confirmation email) when initiating a return.

2. How to Initiate a Return

Returning your Showpn item is hassle-free—we cover return shipping (no extra cost, thanks to our global free shipping policy) to make the process smooth:

  1. Request a Return Label: Email our team at [email protected] with:
  • Your order number.
  • The item name (e.g., “Elegant Floral Midi Dress,” “Cute Striped Workwear Top”).
  • A brief reason for return (e.g., “Size too small,” “Color not as shown”)—this helps us refine our collection for future styles.
  1. Receive Your Prepaid Label: We’ll reply within 24 hours with a prepaid return shipping label (no cost to you) and simple packing tips (e.g., using the original box to protect delicate dress hems).
  2. Ship the Item: Pack the clothing securely (avoid adding extra stickers or writing on the original packaging) and attach the prepaid label. Drop it off at the designated carrier location (e.g., UPS, FedEx)—keep the return tracking number for your records.

3. Refund Processing Timeline & Details

Once we receive and inspect your return, we’ll issue your refund quickly:

  • Inspection Period: Our team reviews returned items within 3 business days of delivery to our warehouse. We confirm the item meets eligibility rules (e.g., unused, tags intact) before approving the refund.
  • Refund Issuance: Approved refunds are sent in United States Dollars (USD) to your original payment method (e.g., credit card, PayPal) within 1-2 business days of inspection.
  • Funds Availability: Refunds take 5-10 business days to appear in your account—this depends on your bank or payment provider’s processing times. If you don’t see the refund after 10 days, contact your bank first (delays often happen on their end), then email [email protected] for help.
  • Refund Exclusions: We don’t refund gift wrapping fees (if you added this service) or any third-party charges (e.g., bank transfer fees). Original shipping costs are also non-refundable—but since we offer global free shipping, this rarely applies.

4. Special Cases & Exceptions

We handle unique scenarios with flexibility to ensure you’re satisfied:

  • Damaged or Defective Items: If your item arrives damaged (e.g., a torn seam on a hot skirt, a missing button on an elegant dress) or with a manufacturing defect, email us at [email protected] within 7 days of delivery. Include photos of the issue and your order number—we’ll either send a free replacement (shipped next-day, matching our standard shipping) or issue a full refund, your choice.
  • Incorrect Items: If we accidentally send the wrong style (e.g., a blue workwear set instead of pink) or size, we’ll cover all return and reshipping costs. Email us with your order number and photos of the incorrect item—we’ll send the right piece immediately and provide a prepaid label for the wrong item.
  • Late Returns: Items returned after the 60-day window may be eligible for store credit (in USD) instead of a refund—email [email protected] to discuss. Store credit never expires and can be used on any future Showpn purchase.

5. Frequently Asked Questions (FAQs)

Q: Can I exchange an item instead of getting a refund?

A: We currently process refunds only, but you can use your refund to buy a different size or style—our global free shipping applies to new orders, and we ship next-day for in-stock items.

Q: What if my return gets lost in transit?

A: If the return tracking number shows the package is lost, email us with the tracking link. We’ll file a claim with the carrier and issue a full refund once the loss is confirmed—no need for you to wait for the package to be found.

Q: Do I need to return gift items to get a refund?

A: Yes—gift recipients must follow the standard return process. Refunds go to the original purchaser (the person who paid for the item), and we’ll notify them when the refund is issued.

6. Contact Us

For questions about returns, refunds, or damaged items, reach out to our team:

Email: [email protected]