Customer Service Policy – Showpn

At Showpn, where elegant dresses, cute workwear, and hot skirts meet your everyday style, our customer service is as thoughtful as the pieces we curate. Whether you need help choosing a dress size for a wedding, tracking a workwear order, or resolving a return for a skirt that didn’t fit, we’re here to make your experience smooth—no confusing jargon, just genuine support. This policy outlines how we assist you, from questions to resolutions, so you can focus on wearing what makes you feel great.

1. Our Service Commitments

We stand by three promises to every Showpn shopper—designed to keep your experience stress-free:

  • Fast Responses: We reply to all inquiries within 12-24 business hours (excluding weekends and major holidays like Christmas, Thanksgiving). For urgent needs—like a missing order for an upcoming event—we prioritize your request and update you within 12 hours.
  • Style & Fit Expertise: Our team knows our clothes inside out. Whether you’re asking, “Does this elegant dress run true to size?” or “Can this hot skirt be styled with a tuck-in top?”, we’ll share honest, practical advice (e.g., “Our workwear blouses have a slim fit—size up if you prefer roomier sleeves”).
  • Transparency: We never leave you guessing. If your order is delayed (e.g., a popular cute workwear set needs extra processing), we’ll email you with a clear timeline. If a skirt is out of stock, we’ll share restock dates (e.g., “Back in stock September 15”) and let you opt for restock alerts.

2. How to Reach Us

We focus on one channel to ensure your question gets the attention it deserves—no rushed chats, just detailed, personalized help:

  • Email Support: The best way to connect is by emailing [email protected]. To speed up resolution, include these details:
  • Your full name and order number (if your question is about a purchase, e.g., “Order #SH789 – Floral Elegant Dress”).
  • A specific request (e.g., “I need to change the shipping address for my workwear set” or “My hot skirt arrived with a broken zipper—can I get a replacement?”).
  • Photos (if helpful): For sizing issues, damage, or fit questions (e.g., a picture of how the dress fits, or the broken zipper).

Why email? It lets us review your order details, size preferences, and product specs upfront—so we can give you accurate answers on the first try, instead of making you repeat information.

3. Support for Common Needs

We’ve tailored our help to the questions you ask most—from browsing to aftercare:

3.1 Order & Shipping Help

  • Tracking Updates: If you haven’t received a tracking number (sent 24 hours after shipping) or your package shows no progress, email us with your order number. We’ll locate your shipment, share the tracking link, and explain delays (e.g., “Your workwear set is in customs—clears in 1-2 days”).
  • Address Changes: We can update your shipping address only if your order hasn’t been processed (within 12 hours of purchase). Email us immediately—if processing has started (e.g., your elegant dress is already packed for next-day shipping), we’ll work with the carrier to redirect (subject to their fees).
  • Order Cancellations: Cancel an order within 12 hours of placement (before processing) via email. We’ll confirm cancellation and issue a full refund in USD within 5-10 business days.

3.2 Product & Style Guidance

  • Sizing & Fit Tips: Get tailored advice for every piece (e.g., “Our hot mini skirts have a high waist—measure your natural waist for the best fit” or “Elegant midi dresses hit mid-calf for most heights—size up if you’re taller than 5’8”).
  • Material & Care Info: Learn how to keep your clothes looking great (e.g., “Cute workwear linen tops need cold water washing to avoid shrinking” or “Elegant dresses with lace should be hand-washed gently”).
  • Style Ideas: Need help pairing pieces? We’ll share tips (e.g., “Wear this hot skirt with a tucked-in tee and blazer for work, or a crop top for brunch”).

3.3 Returns & Refunds

  • Eligibility Checks: Confirm if your item qualifies for return (e.g., “Unworn, tagged workwear within 60 days—yes, we’ll send a prepaid label”).
  • Refund Follow-Up: If your refund is delayed beyond 10 days, email us. We’ll trace it with our payment processor and share updates (e.g., “Refund issued September 3—your bank typically takes 5 days to post it”).
  • Damaged Item Help: For broken zippers, torn seams, or incorrect sizes (e.g., a hot skirt that’s too small), we’ll send a free replacement (shipped next-day) or issue a full refund—just email photos of the issue.

4. Resolving Unmet Expectations

If you’re not satisfied with our initial support:

  1. Reply to our original email with specific feedback (e.g., “My return label still hasn’t arrived—can this be escalated?”).
  2. A senior customer service specialist (with deep knowledge of our clothes and processes) will take over your case and resolve it within 24 hours.
  3. For rare, complex issues (e.g., a lost international order of a limited-edition elegant dress), we’ll check in weekly until it’s fixed—whether by reshipping, issuing a refund, or sending a replacement.

5. What We Can’t Support

To keep our focus on genuine needs, we can’t assist with:

  • Third-Party Purchases: Items bought from resellers (e.g., eBay, consignment shops) instead of showpn.com—we don’t have access to those order details.
  • Damage from Misuse: Issues from ignoring care instructions (e.g., machine-washing a lace elegant dress) or normal wear (e.g., faded workwear after months of use).
  • Old Orders: Inquiries about purchases made more than 12 months ago—unless the issue is a manufacturing defect (e.g., a skirt zipper breaking without use).

6. Share Your Feedback

Your input helps us get better! After resolving your inquiry, we may send a short survey (via email) asking about your experience (e.g., “Did we answer your sizing question clearly?”). Responses are anonymous and used to train our team on the details that matter to you.

7. Contact Us

For questions about your clothes, orders, or support—reach out anytime:

Email: [email protected]