Shipping Policy – Showpn

At Showpn, we know you’re excited to wear your new elegant dress, cute workwear set, or hot skirt—and our shipping process is designed to get styles to you fast. With global free shipping and reliable timelines, we make sure your order arrives as quickly as it looks good. Below, we break down our shipping rules, delivery timelines, and how to track your package.

1. Shipping Timelines

We prioritize speed to get your favorite styles to you sooner—here’s what to expect:

  • Processing & Shipping Time: All in-stock items (e.g., elegant midi dresses, cute workwear blouses, hot mini skirts) are processed the same day you place your order (if ordered before 5 PM ET) and shipped the next business day. Orders placed after 5 PM ET, on weekends, or major holidays (e.g., Christmas, Thanksgiving) ship on the next available business day.
  • Delivery Time: Once shipped, estimated delivery is within 5 days to any destination worldwide. This timeline is an estimate—rare delays (e.g., customs holds for international orders, weather disruptions) may occur, and we’ll email you promptly if your delivery is affected.

2. Global Free Shipping

We offer complimentary standard shipping on every order—no minimum purchase required, no hidden fees, and no geographic restrictions. Whether you’re buying a single hot skirt or a full workwear wardrobe, shipping is always free.

  • Carrier Partnerships: We work with trusted global carriers (e.g., UPS, FedEx, local postal services) to balance speed and reliability. The carrier is selected based on your location to ensure the fastest delivery (e.g., DHL for EU orders, USPS for U.S. addresses).

3. Package Tracking

Tracking your Showpn order is easy—you’ll always know where your clothing is:

  • Tracking Number Delivery: A unique tracking number is sent to your email within 24 hours of your order shipping. If you don’t see it, check your spam folder (labeled “Showpn Shipping Confirmation”).
  • How to Track: Enter the tracking number on the carrier’s official website (linked directly in your shipping email) to view real-time updates—including when the package leaves our warehouse, its current location, and the estimated delivery date.
  • Troubleshooting Tracking: If your tracking number isn’t working or shows “no information” after 2 business days of shipping:
  1. Double-check the tracking number for typos.
  2. Wait 24 hours—tracking data can take time to sync with the carrier’s system.
  3. Email [email protected] with your order number—we’ll verify the shipment status and resend the tracking link if needed.

4. Address Requirements

A complete, accurate shipping address is key to on-time delivery—here’s what you need to provide:

  • Required Details: At checkout, include your full name, street address (with apartment/unit number, if applicable), city, state/province, postal/zip code, and country. A phone number (optional) helps carriers reach you if there’s a delivery issue (e.g., a missing unit number for your elegant dress).
  • Risks of Incorrect Addresses: If an order is delayed, returned to us, or lost due to an incomplete/incorrect address (e.g., “123 Main St” instead of “123 Main St, Apt 4B”), you may need to cover reshipping costs (\(10–\)25, depending on location).
  • Address Changes: We can update your shipping address only if your order hasn’t been processed (within 12 hours of purchase). Email [email protected] immediately with your order number and new address—if processing has started, we’ll work with the carrier to redirect the package (subject to carrier fees).

5. Undelivered or Lost Packages

If your package has issues, we’ll help resolve it quickly:

5.1 “Delivered” But Not Received

  1. Check with household members, neighbors, or building management—carriers often leave packages with trusted contacts (e.g., a doorman) or in secure spots (e.g., a porch, mailroom).
  2. Verify the delivery address in your order confirmation email—ensure there are no typos.
  3. Contact the carrier directly using your tracking number—they can share a delivery photo (if available) or confirm the drop-off location.
  4. If the package is still missing after 3 days, email [email protected]—we’ll file a carrier investigation and either reship your item (next-day shipping, free of charge) or issue a full refund in USD.

5.2 “Undeliverable” Packages

If the carrier returns your package to us (e.g., incorrect address, no one available to accept delivery), we’ll:

  1. Email you to notify you of the return and explain the issue.
  2. Offer two options:
  • Reship the package to a corrected address (you cover reshipping costs only if the error was yours).
  • Issue a full refund in USD (processed within 5–10 business days).

6. Contact Us

For questions about shipping, tracking, address changes, or undelivered packages, reach out to our team:

Email: [email protected]